Since Wendy’s opened at Lau Pa Sat this was my first visit, but actually A’s second. After his horrific first time where he waited an hour for his food, we’ve been giving it a wide berth but it was a late night at work for both of us, so we figured it was late enough to give Wendy’s a try.
Even at 9.45 pm there were still a few people in the queue, but we didn't have to wait more than a few minutes. We each had a single ¼ pounder with cheese, shared the fries, and I had a chilli while A had a frosty shake.
The burger was decent; I like that it had a considerably larger patty compared to the bun. But it looked like it was assembled rather haphazardly, and the cheese was cold and not melted into the patty. What saved it was the combination of mayo and ketchup. All in all, it’s decent for what you pay, but if you don’t mind paying slightly more, Carl’s Jr is way better.
I have a big issue with their service though, or rather, lack thereof. This is definitely the reason for the snaking queues at lunchtime – complete inefficiency. When we were there, 2 counters were open, one manned by the store manager and one by an extremely blur-looking staff. There were another 8 to 10 people milling around the kitchen, most of whom were doing nothing besides distract the people who were working.
I placed my order with the blur guy, and since their burgers are “made fresh”, I appreciate that I have to wait for my burger to be made to order. I stood to one side while the blur guy served another customer. My burger materialised from the kitchen shortly after and was placed on a tray in front of the blur guy. I waited a few moments for him to pass it to me. Nothing happened. Waited a bit more while he clowned around with another guy. Still nothing. Finally I had to ask him “Is that my order?” “Yes.” Pause… “Can I have it?!” “Yes”; at which point I had to reach over for the tray myself.
We were still eating at closing time (10 pm), and saw one of them hose down the outside of the glass doors. He clearly wasn’t paying any attention to what he was doing, because he sprayed water onto an innocent passer-by. She took it extremely well, only asking for napkins to wipe herself down, but I was livid on her behalf after already experiencing their nonexistent service.
They really need to get their act together. Their food isn’t so outstanding that I’ll put up with insane queues and shoddy service. In fact, if they keep this up, I really doubt that they’ll have enough repeat customers to support the 35 branches that they are committed to opening in the next decade.
Given I used to live on the Wendy’s $1 menu as a poor college student in America, I was super psyched when Wendy’s re-opened here.
Sad to say, I’m sorely disappointed.
The ¼ pounder is much better than the ½ pounder I had when they first opened. But still, it’s not that good.
I also had the chocolate milkshake which sucked.
In fact, the only redeeming thing here is the Frosty ice cream. But that will in no way have me coming back.
Especially with the horrible, horrible, horrible service. You can see the manager is trying his best, but everyone is simply incompetent.
I probably won’t be back unless I walk past and it’s totally empty and I’m craving an ice cream.