C says:
Grain currently only delivers at lunchtime around the Marina Bay area, so this post may not be relevant to everyone, but I wanted to do a quick write-up about how good both their food and customer service are. Every weekday they offer 2 items, and to keep the suspense, they only announce the options when orders open at 10.45 am. Ingredients are listed in minute detail, as are nutritional information on calories, fat, carbs and protein.
You place your order either online or via telephone, and you can get your food in as little as 10 minutes. If you opt for a later delivery, say between 12.30 – 12.45, they will call you almost on the dot, and you meet the driver at the pick-up point.
How it works seems simple. Because they only have 2 choices a day, they only need to prepare those 2 options. By the time the email goes out indicating that orders are open, their drivers would already be in the Marina Bay area with stock of both choices, waiting for orders to roll in.
What they may lack in daily choice is more than made up for by their stellar customer service. They are always on time, never mess up an order, and are always there with a smile and a kind word. That personal touch almost makes it feel like a friend is delivering a home cooked meal to you. After lunch, they gather feedback on the meal, and dishes that get good reviews are brought back more often.
I’ve had very few misses, but some of the more notable hits have been:
Grain currently only delivers at lunchtime around the Marina Bay area, so this post may not be relevant to everyone, but I wanted to do a quick write-up about how good both their food and customer service are. Every weekday they offer 2 items, and to keep the suspense, they only announce the options when orders open at 10.45 am. Ingredients are listed in minute detail, as are nutritional information on calories, fat, carbs and protein.
You place your order either online or via telephone, and you can get your food in as little as 10 minutes. If you opt for a later delivery, say between 12.30 – 12.45, they will call you almost on the dot, and you meet the driver at the pick-up point.
How it works seems simple. Because they only have 2 choices a day, they only need to prepare those 2 options. By the time the email goes out indicating that orders are open, their drivers would already be in the Marina Bay area with stock of both choices, waiting for orders to roll in.
What they may lack in daily choice is more than made up for by their stellar customer service. They are always on time, never mess up an order, and are always there with a smile and a kind word. That personal touch almost makes it feel like a friend is delivering a home cooked meal to you. After lunch, they gather feedback on the meal, and dishes that get good reviews are brought back more often.
I’ve had very few misses, but some of the more notable hits have been:
Hickory Smoked Chicken with Orange Couscous
Assam Chicken with Black Rice and Goji Berry Cabbage
Jamaican Jerk Chicken with Chimichurri Quinoa Salad
They cook their chicken especially well – it’s almost always nice and charred on the outside, yet still quite moist and tender. At $10.95 per dish (delivery is free for orders over $8), this is way more attractive than getting a soul-less salad for $10+.
I would highly recommend checking them out (www.grain.com.sg) if you work in the Raffles Place/Marina Bay. I hope they eventually expand their operations to include dinner service too.
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